Yes, A+++ customer service. I was very nervous ordering my first sex doll, but the team at the site were fantastically reassuring throughout. They have been quick to answer e-mails, always helpful and have answered every question I had. Superb customer relations. I was updated regularly during delivery process, and the doll arrived in a timely fashion in perfect condition. The doll is super soft with the upgrades and very impressed with the doll so far… would definitely buy another doll from them. Thank you so much!