Yes, the customer service was great and so was my doll! First of all, the customer service is absolutely fantastic, by far the best I have come across on any site or restaurant. They make sure all your questions are answered or resolved. They definitely deserve a medal for going out of their way to make sure I’m a happy and satisfied customer. But on the other hand, for a first-time complete doll buyer, this doll is absolutely the best you’ll find anywhere else.