Yes, both the customer service team & factory are doing an outstanding job. I usually don’t leave reviews, good or bad, but considering how stressful such purchases can be, specially for a first timer like me, let me reassure you: you are in good hands here, best customer experience I’ve ever had, can’t recommend enough. Took only 3 weeks from order to delivery. Arrived in great condition, the doll is absolutely beautiful and adorable, impossible to resist her charms.