Yes, customer service is very helpful! as good as before. The doll is better than expected! Excellent support, from ordering to post-delivery troubleshooting. I have to admit that I was very impressed with the answers and input of information provided before receiving my doll, but the best part is that the after sales customer service is excellent and takes care of any issues that this site might become a must visit question. A reliable way to order dolls and they have definitely won me customers for life.