Yes, I love their customer service. It was a pleasure doing business with the seller. Very fast response time and very helpful staff. Shipping was surprisingly fast. The doll is my favorite so far! Incredible quality and realism! I have to say, as the seller said, it is difficult to move a heavy doll. Personally, I don’t need to, she’s always on my bed. So far it’s been no big deal for me. I love everything about dolls!