Yes, Unrivaled customer service! The CS team is great. This is my first time buying a doll and I had a hard time choosing a seller, I’m so glad I chose this seller! The team is great and will work hard to resolve your issues. If you’re hesitant, they make sure to make the experience as easy as possible! If I decide to make another doll, I will definitely come back to this site! Oh, the doll I received is amazing 😉